Terms and Conditions
LitBo Global Trading Limited (hereinafter 'Litbo', 'the company', 'us', 'we' or 'our') provides the content and services on this ESmartLamp e-Shop website (hereinafter 'e-Shop' or 'the Website, https://www.esmartlamp.com') , and the “customer” or “you” means any person, firm, company or body which places an order with us. By accessing and purchasing in the e-Shop website, you are acknowledging that you have read, understood and agreed to be bound by these terms and conditions as amended from time to time at our sole discretion.
1. Order Verification
1.1 We primarily serve B2B clients.The products information on the website are for reference only. Please send us inquiry via the email or WhatsApp information provided on our website before placing an order to confirm details such as minimum order quantity, pricing, product specifications, and shipping methods.
1.2 If you order any goods with the Website, the information about the goods and price displayed on the Website form an invitation for offer only, and your order will become an offer to the goods on order. Upon receiving your order, we will send an email with details of the order to confirm our receipt of your order, but this confirmation does not signify that we accept your order. It may only be deemed that we accept your order when we send an email for delivery confirmation, in which case, the order contract may take effect.
1.3 After receiving your order or inquiry, we will check the information you provide for validity. We also verify the pricing, quantity and current stock status of the purchased products. We reserve the right to decline any order submitted and/or limit the product quantities purchased by you, without giving any reason. In the event of system error, the company has the right to cancel the transaction.
1.4 When placing an order on the Website, you shall have the right and ability to purchase the relevant goods. If you are not, you may only be allowed to visit the Website under guardianship of your parents or guardians. you are deemed to have fulfilled the above conditions, and be responsible for the authenticity of all information provided in the order.
1.5 When placing an order, please carefully confirm the name, price, quantity, model, specification, size, contact address, telephone number, and consignee with regard to the goods. If you are not the consignee, the consignee's actions and meanings will be deemed as yours, and you shall be jointly and severally liable for all legal consequences arising from the consignee's actions and meanings.
1.6 You shall understand and agree that: The information such as goods and price displayed on the Website form an invitation for offer only; when placing an order, you shall fill in quantity, price and payment method, consignee, contact information, delivery address ( contract fulfillment location), and contract fulfillment method. The order information is the data automatically generated by the computer information system according to what you filled, and it will form an offer sent to the Website. After receiving the order information, the contractual relation between you and the Website on the actually delivered goods will be established when the Website directly delivers the ordered goods from the warehouse (marked by EX-warehouse of the goods). If you order multiple goods in one order, and the Website only delivers partial goods, the contractual relation between you and the Website will be established on the actually delivered goods. Only when the Website actually delivers other goods in the order, the contractual relation between you and the Website on other actually delivered goods may be established.
1.7 If you do not make a direct purchase on this website but instead enter into a separate procurement contract or other agreements with us, the conditions for the establishment of the contractual relationship shall be governed by the terms of the contract.
1.8 Although the Website has exerted the greatest effort, due to the influence of market changes and factors that are difficult to be controlled with reasonable commercial efforts, it is inevitable that there would be lack of goods ordered by you. In such a case, you may have the right to cancel the order, and the Website may also have the right to voluntarily cancel the order. If you have paid, the payment will be returned.
2. Payment
After customers completed order details confirmation, the payment procedures will be processed in RECON Payment Gateway and we will not capture user's credit card information in this process. Customers will only be charged when the order is successfully accepted.
- Credit Card: Visa, Mastercard
- Paypal
- Alipay
- WeChat Pay
- Stripe
- Payoneer
- Pingpong
- Shopify payment
3. Delivery
3.1 Logistics Selection and Shipping: We collaborate with several reputable logistics companies to provide various transportation methods, including sea, air, and land shipping. After the customer confirms the order, we will send a shipping notification, including the tracking number and carrier information, within 7 working days.
3.2 Shipping Costs and Liability: Shipping costs are calculated based on the weight of the goods and the chosen transportation method, and will be communicated to the customer at the time of order confirmation.
3.3 What information do you need to provide?
When arranging delivery, we will ask you to provide some information, which will be recorded on the delivery note, and then we will deliver the goods to your designated address. If you fail to provide us with the complete, correct or accurate information or instructions , we may cancel the delivery and send a written notice to you.
You shall be responsible for ensuring that you can receive the goods. If not, you must arrange an adult to receive the goods on behalf of you, and you shall also agree that we may complete delivery according to their instructions, just like your instructions. Our delivery personnel are not allowed to drop any goods before signing for receipt. If you are unable to receive the goods, please notify us as soon as possible. We will not assume any liability for any delay in delivery due to your mistakes.
Upon delivery, we will ask you to inspect the goods and packages and whether the number of delivered goods is correct. We will ask you to sign the delivery note for confirmation. If there is any problem, you shall record it on the delivery note. The missing goods will be reordered, and the damaged/wrong goods will be returned and replaced, and delivered to you free of charge. If you find any problem of the goods, the legal rights of sending a notice to us within a reasonable period of time will not be affected. If you refuse to sign the delivery not it will be deemed that you refuse to receive the goods.
3.4 What shall you do if you find any damage to goods after delivery?
If any item is found to be damaged in package, please contact us within 7 days after receiving the goods, and record the problem on the delivery note as soon as possible after delivery. Please carefully keep any damaged item for us to inspect later. If you have dealt with any damaged item prior to our inspection, the subsequent after-sales service will be affected. After inspection, if the damage of the delivered goods is caused by our reasons, we will provide the after-sales service, and if we cannot repair the damage, we will return the payment and freight to you. If any item is damaged due to your fault or negligence during delivery, we will not assume any liability for any damage.
3.5 You understand and agree: After confirming your order, we will do our best to deliver to the agreed location at your requested time. However, since the delivery time may vary based on your location, the quantity of goods, and other factors, we are not responsible for delays that extend beyond the agreed time but are still within a reasonable timeframe. Generally, the delivery time will not exceed one month from the date of shipment."
3.6 If the delivery is delayed or the goods are unable to be delivered due to the following circumstances, the Website will not assume the liability for the delay:
The customer provides the wrong information and unspecific address.
The address provided by the customer is not within the range stated by the Website.
No one sign for receiving upon delivery, which may result in costs and consequences of re-delivery.
Force majeure, such as: natural disasters, traffic curfew, and sudden wars, etc.
3.7 If you change the original date of delivery due to personal reasons, please inform us on the day before the original date of delivery, and make a selection within 7 days after the original date of delivery, for us to complete the delivery service. The specific date shall be negotiated by you and us.
3.8 If the delivery cannot fulfill due to the reason below, we will not refund the delivery fee back to you. Moreover, if you need the delivery, we will charge you one more time of the delivery fee:
The delivery date modification due to your personal reason, however, you won't notice us at least one day in advance
Delivery cannot fulfill cause the address is incorrect or incomplete
Cannot sign for the delivery when driver delivered at the original promise date
3.9 The freight shall be calculated based on the volume and weight of the delivered goods. The freight will be charged on the basis of the delivery to a single address. The delivery range and freight can be consulted online. In the case of sales promotion, whether to apply the customer freight will be determined by us, and it can be revoked at any time prior to ordering. You must pay the freight at the time of ordering. After payment, we will provide a delivery note with the details for you, and we will deliver all goods to the designated address according to the delivery time and date specified on the delivery note.
3.10 Change order and delivery date, and cancel delivery
Before delivery of your goods, you may change the order and/or delivery time and date, and you may also cancel the delivery. Please note that the delivery of any "customized" goods shall not be canceled after confirmation. If you change or cancel an order, you may only pay the reasonable fees generated before the time of change or cancellation. If you change the delivery time on the scheduled delivery date, you shall pay the reasonable secondary delivery fee. However, if the change or cancellation is caused by our failure in complying with the terms of delivery, you will not be liable for any costs resulting from such a change or cancellation. If delivery fails 3 times or above due to your faults, or delivery fails under the condition of that we cannot reach you via multiple times including but not limited the phone is not answered, the phone is not connected and phone down, we are entitled to cancel your order without your consent.
4. Return policy
4.1 Non-quality product or product with incorrect specifications not due to our fault sold are non refundable, non returnable and non exchangeable after the completion of payment procedures. Customers must verify all the information, including product model, specification, quantity and price carefully before placing order. If you need, we can send you sample.
4.2 Return and Exchange Application
Customers must submit a request to us within 7 days of receiving the product if they wish to apply for a return or exchange, stating the reason for the request.
Once the application is approved, customers must return the product within 7 days of receiving the confirmation letter.
4.3 Conditions for Return and Exchange
Products must remain in their original packaging, unused and undamaged, with all tags and accessories included.
4.4 Refunds and Fees
Refunds for products that meet the return and exchange conditions will be processed within 7 working days after receiving the returned items.
Return shipping costs and the shipping costs for exchanges will be covered by us.
4,5 Non-Returnable and Non-Exchangeable Products
The following items are not eligible for return or exchange: custom products, discounted items.
5. Warranty policy
5.1 Warranty Coverage
This warranty policy applies to all products sold by us, ensuring that customers have reasonable protection during use.
5.2 Warranty Period
All products come with a one-year warranty from the date of purchase.
5.3 Warranty Content
During the warranty period, we will repair or replace any product defects due to materials or workmanship free of charge.
Warranty coverage does not include failures caused by misuse, natural disasters, accidents, or human damage.
5.4 Warranty Claims
Customers needing warranty service must contact our customer service team within 7 days of the occurrence of a fault, providing proof of purchase and a description of the issue.
Customers are responsible for shipping the faulty product to the designated address.
5.5 Exclusions
We are not responsible for warranty claims resulting from improper use, unauthorized repairs, or modifications.
Warranty services do not cover normal wear and tear or consumables (such as bulbs and batteries).
6. All other legal information
6.1 Except as prohibited by law, we will not assume any liability for any indirect, derivative, disciplinary, incidental or punitive damages (including but not limited to loss of profits, loss of income, loss of contract, and expenses incurred), even if we have been informed of such damages. For any action in violation of the terms and conditions caused by the circumstances beyond our control, except as prohibited by law, we will assume any liability. foresee when purchasing the goods or services through the Website.
6.2 For any request, loss, liability, claim or fee (including the attorney fee) proposed any third party to us, arising from or related to your visiting of the Website, you shall agree to indemnify and protect us and its management personnel, directors , shareholders, predecessors, successors, employees, agents, subsidiaries and affiliates.
6.3 Website policy, modification and severability
Please read other policies released on the Website. These policies also apply to your visiting to the Website. We reserve the right to modify the Website, policies and conditions at any time, and you shall agree to accept such modifications made at any time. If any of these conditions of use is deemed to be revoked, invalid, or unenforceable for any reason, the condition shall be deemed to be severable and will not affect the validity and enforceability of any remaining provisions.